1. Are these items original or not?
All of the items in our shop are with authentic quality and exactly the same as the pictures on the website, made of the top-qualtiy materials.The jackets are sent with accessories such as card,serial number,box/dust bags and booklet.
All our items are purchased directly from the OEM factory, that's why we can sell at such amazing prices, our purpose is to offer people famous luxuries with affordable prices, since not everybody is the Hollywood movie star but they still have the right to enjoy a better life.
2. Can I return if I am not happy with my purchase?
Sure, we provide you 100% hassle free return policy, you may return the item with 15 days upon receipt. However，you should pay the postage and keep the product in good condition.[More info. contact us.
Payment Q&A
3. What kind of payment do you accept?
We can accept the two payment methods including Western Union and Credit Card.
4. Is it secure to shop at your site?
Please do not worry about security, all your personal information are protected by our strict privacy policy and are stored in our secured data base. You paypal will be processed via our secured payment gateway.
Shipment Q&A
5. How much shipping will be charged for each order and how can I track my parcel?
No matter how many items you purchase per transaction, We only charge $20 for shipping.
Please simply send your inquiry to us, and you will be responded with the latest shipping status of your order. [More info. on shipping.
6. How long does it take for delivery?
It usually takes 2-3 days for us to process your order and 5-7 days for the delivery, all the date are estimated calculated and may vary according to our inventory availability and potential delay during the shipment.
7. What should I do if I never received the shipment?
The rule is simple if you did not receive the item in a month from when it was sent out, we will fully refund you payment.
8. What should I do if the items were damaged upon receipt?
If the items were damaged or defective upon receipt, please inform us immediately, our customer service representative will be ready to take care of your matter all the way.
9.How much to ship to International locations(like Scotland,Canada,Germany and so on?
We are free shipping to Any country on the world .You don't need to pay the shipping fee.and we will free ship to your door.
Order Status Q&A
10. How long does it take for my order to be processed?
It only takes 4-12 hours to process your payment, an email confirmation with receipt will be sent to you once your order has been approved.
11. How can I check the status of my order?
You can login into your account and check the status of your order under the order history.
12. What does the order status mean?
There are four order status will be shown under your order history:
a. pending: means the order was held since we have not receive your credit card information or the information we received can not be processed and is waiting for your update.
b. Invoiced: means we are correctly processing your credit card and an invoice has been sent to your email address.
c. Approved: means your payment has been approved and your order is preparing for shipment.
d. Cancelled: means your order has been canceled and you will not be charged for the order.
